Privacy Policy
This policy explains how we, The Outside Cleaning Experts, use your personal information which you provide to us when using our website, www.outsideexperts.co.uk. We take our responsibilities for managing your personal data seriously.
Please read this Privacy Policy carefully. If you use our website or order goods or services from us you will be regarded as having read and accepted this Privacy Policy. Please do not use this website or order any items if you do not accept this Privacy Policy.
What information we collect about you?
We collect personal information from you when register with us such as your name, postal address, email address or personal telephone number and payment details if you have paid for goods or services from us. Your personal data is collected and stored by us in a secure and safe manner in a server located within the EU.
We collect information when you complete any customer survey.
Website usage information may also be collected automatically using cookies.
When you give us your email address when you register with us you are giving us your consent to receive emails and/or mobile push notifications from us so that we can provide the service to you. These emails/notifications may also be about other goods or services we offer and/or for other marketing purposes (being details of either our own or third party products or services). (You always have the option to later unsubscribe from certain types of (or all) marketing emails/mobile push notifications and we may keep your email address on our files for analysis purposes or because you have registered with us. Please note that if you unsubscribe from these notifications then the service that we offer you may be limited.)
We also record phone calls for training and quality purposes, you will be notified of this when calling us via our automated answering system, we also record outbound calls and by agreeing to our terms and conditions you accept the recording of any calls between yourself, your representatives and The Outside Cleaning Experts.
Cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
We use the following cookies on our site:
Google Analytics – __qca, __qcb, __utma, __utmb, __utmc, __utmz . These cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they have visited, the devices and browsers the visitor is using. We use the information to compile reports and to help us improve the site. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Site Specific Cookies – The site also uses session cookies. These enable us to provide a better service to you. (Session cookies are temporary files which are erased when you close your browser.) The session cookies enable us to record the following information:
- Whether you are logged in or out.
- The status of your registration
- Login details
- What items you have placed in the shopping basket.
Most web browsers allow some control of cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
We use Sage Pay to accept and process credit card payments from our customers. Sage Pay use various cookies on its site in order to record your account information and the items which you want to purchase. You can learn more about the cookies which Sage Pay use and how it processes personal data by going to http://www.sagepay.com/privacy_policy.
How will we use the information we collect from you?
We will use your information to provide our services to you. We may use your information to manage your account and to send you newsletters, details of offers or alerts and also information about other products or services that we think may be of interest to you. We may communicate with you via email and mobile push notifications. We may use your information to answer your enquiries or otherwise communicate with you.
From time to time we may run competitions or undertake surveys and in doing so we may request that you provide certain information such as your contact details. This is on a voluntary basis and you may choose not to participate and not to provide the information.
In processing your subscription we may send your information to credit reference and fraud prevention agencies.
We reserve the right to disclose your personal information to comply with applicable laws and government or regulatory bodies’ lawful requests for information.
We may transfer, sell or assign any of the information described in this privacy policy to third parties as a result of a sale, merger, consolidation, change of control, transfer of assets or reorganisation of our business.
Access to your information
You have a right to request a copy of the information we hold on you at any time. Please email us if you would like to receive a copy of this information info@outsideexperts.co.uk . There may be a small charge for processing this request.
Other Websites
Our website may have links to other websites. This Privacy Policy only applies to this website and not those of other sites. You should therefore read the privacy policies of the other websites when you are using those sites.
Updates
This Privacy Policy is reviewed by us on a regular basis and may be updated from time to time. Please ensure that you are familiar with these changes.
March 2018.